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FAQ
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What are your hours of operation?We usually host bookings from 9am - 2am. Earlier reservations are available but are dependent upon staffing. We do not allow booking after 2am. That is our "Hard Out" when all guests must be off the premises.
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How do I reserve a room?We have a variety of rooms depending on the size of the event you are planning. Take a look at the RESERVE A ROOM page on the website. You can see the rental rates and the availability calendar for each room by clicking the Book Instantly button. The button will also allow you to book a rehearsal room instantly online. For Joyce Hall and rentals over 8 hours - you can click on the reservation form and we will set up a tour to discuss your production needs.
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Can I come in early to set up?Unfortunately, No. There is a possibility that someone else will have the room before you. Your access to the room begins at the time of your booking and the last person must be closing the door at the end of your booking time. If you’d like to add time to the beginning or end of your rental please talk to a Venue Manager to see if the room is available for that option.
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Is there parking?There is a paid underground parking garage located at 1110 N. Western Ave. There is a variety of street parking available but it can be tricky especially with the neighborhood parking signs.
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What is your cancellation policy?- Within 24 hours of booking, you will receive a full refund and no penalties. - After those 24 hours and up until a week before your reservation date, you will receive a 75% refund. - Cancelling a week to 25 hours before your reservation date, you will receive a 50% refund. - You can choose to transfer your reservation to a future date. We will create an account credit for the amount of your original booking. If the second consecutive booking is also canceled, you will not receive a refund or credit. - If you cancel 24 hours before your reservation, you will not receive a refund or a credit.
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Are there any discounts?Yes. If you book 8 hours or more in one invoice we offer a 15% discount. The 8 hours must be booked, and paid, all at one time. If you are booking over 50 hours with us for a rehearsal process and performance we ARE able to create a custom package based on your needs.
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Do you have a loading dock?We do not. We encourage vendors and production staff to temporarily park their vehicles on the corner of Santa Monica and Flemish and use the front door to load in. We have an elevator in the Thymele Arts lower lobby that will take people to the second floor. Word of caution: Santa Monica is also State Highway 2. Parking on a highway may result in a rather expensive ticket.
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Do you set up the room for me?No. Renters are responsible for setting up their own events. If you request extra items such as tables or mic stands we will place them in the room for you.
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Can I rehearse in the hallways/outside my room?No. The hallways and spaces outside your room are common areas and all rehearsals and event activities must be done inside the room you rented. If you'd like to reserve a "breakaway" or other room to rehearse you may do so on our Reserve a Room page.
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Can I bring food?Yes, you may bring food but you cannot use an open flame to heat it (such as Chafing Dishes or taco carts). There are many electric or gel warming options for hot dishes that do not include flame.
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Can I bring my dog?We love all animals, but only service animals are allowed in our building. No pet please. Service Animals are defined by the ADA as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability.” In some circumstances this can also extend to miniature horses. Explicitly does not apply to emotional support animals. Any animals not properly trained will be required to leave immediately.
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Can I smoke, vape, or use open flame?We do not allow smoking or vaping of any kind in the building. We do not allow open flame of any kind. This includes candles, sage, sternos, and incense. Fog, smoke, and hazers are only allowed in certain rooms. If you are planning on using a smoke machine as part of your booking, please contact our office to confirm.
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Do you have security?All of our rooms are equipped with 24 hour security cameras for your safety and we have a venue manager onsite the entire time there is a booking in the building. However, we do not provide security guards for events. We are more than happy to supply you with referrals to companies that offer that service for your event.
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Is your building wheelchair accessible?Yes, all of our rooms and restrooms are wheelchair accessible. Our rehearsal rooms are on the second floor with elevator access.
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Do you have a printer?Thymele Arts can print a total of 10 pages. B&W = 25 cents Color = 75 cents
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Can I move/change the lights?No. Our working lights, theatrical lights, and house lights in every room should not be touched, removed or tampered with. If you'd like us to change the angles of the theatrical lights in any of the rooms please call the office to discuss the change before your rental and we will adjust them for you.
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Do you have seats outside for my actors to wait for their auditions?Yes, but we ask that you stagger your audition times. Due to fire hazards and noise issues, we cannot have too many people congregating in the waiting areas. Please limit the actors waiting to 10 people MAX. Anytime there is an excess of actors waiting in the hallway they will be asked to wait downstairs in the lobby. Because there are multiple rooms on the second floor we want to keep the noise levels down as much as possible to respect the other renters.
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Can I leave my stuff overnight?You are not able leave any items in our rental rooms before or after your booking. We host dozens of bookings each week. There is a possibility that another group will use your room after you are done for the day. We do have storage options available: Locker - 12’W x 12”D x 14”H Month - $25 Day - $5 Lateral File - 39”W x 48”D x 11”H Month - $25 Day - $5 Prop Cabinets: 48’’W x 24’’D x 60’’ H Month - $125 Week - $50 Storage Closet - 48’’W x 48’’'D x 96"H Month - $300 Week - $100
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