Question 1

What are your hours of operation?

Accepted Answer

We usually host bookings from 9am - 2am. Earlier reservations are available but are dependent upon staffing.
 
We do not allow booking after 2am. That is our "Hard Out" when all guests must be off the premises.

Question 2

How do I reserve a room?

Accepted Answer

We have a variety of rooms depending on the size of the event you are planning.

Take a look at the RESERVE A ROOM page on the website. You can see the rental rates and the availability calendar for each room by clicking the Book Instantly button. The button will also allow you to book a rehearsal room instantly online.

For Joyce Hall and rentals over 8 hours  - you can click on the reservation form and we will set up a tour to discuss your production needs.

Question 3

Can I come in early to set up?

Accepted Answer

Unfortunately, No.
 
There is a possibility that someone else will have the room before you.  Your access to the room begins at the time of your booking and the last person must be closing the door at the end of your booking time. If you’d like to add time to the beginning or end of your rental please talk to a Venue Manager to see if the room is available for that option.

Question 4

Is there parking?

Accepted Answer

We are located at 5481 Santa Monica Blvd 90029. The building says THYMELE ARTS. There is a paid public underground parking garage located at 1110 N. Western Ave. ($5 - $15 cash or Venmo*) Once you park - you can walk around the corner to the Santa Monica entrance - we are on the second floor. There is elevator access. There is also some street parking in the area, but it can be tricky.

The nearby garage will operate until our latest event at 2am.

*we do not control parking prices or provide validation.

Question 5

What is your cancellation policy?

Accepted Answer

- Within 24 hours of placing your booking, you will receive a full refund minus processing fees. If the booking was placed less than 25 hours before the booking time, Credit is the only refund option. 
- After those 24 hours and up until a week before your reservation date, you will receive a 75% refund minus processing fees.
- If you cancel a week to 25 hours before your reservation date, you will receive a 50% refund minus processing fees.
-You can choose to transfer your reservation to a future date. We will create an account credit for the amount of your original booking. If the second consecutive booking is also canceled, you will not receive a refund or credit. If you seek a credit you must provide the new booking at the time of cancellation
- If you cancel 24 hours before your reservation, you will not receive a refund or a credit.

Question 6

Are there any discounts?

Accepted Answer

Yes. If you book 8 hours or more in one invoice we offer a 15% discount. The 8 hours must be booked, and paid, all at one time.

If you are booking over 50 hours with us for a rehearsal process and performance we ARE able to create a custom package based on your needs.

Question 7

Do you have a loading dock?

Accepted Answer

We do not. 
 
We encourage vendors and production staff to temporarily park their vehicles on the corner of Santa Monica and Flemish and use the front door to load in. We have an elevator in the Thymele Arts lower lobby that will take people to the second floor.

Word of caution: Santa Monica is also State Highway 2.
Parking on a highway may result in a rather expensive ticket.

Question 8

Do you set up the room for me?

Accepted Answer

No. Renters are responsible for setting up their own events. If you request extra items such as tables or mic stands we will place them in the room for you.

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