Question 1

What are your Covid protocols?

Accepted Answer

Thymele Arts is following the Los Angeles County Department of Health regulations.  We will continue to update our policies as the regulations evolve.  ​ Los Angeles Municipal Code, Section 200.120 et seq.,  Anyone over the age of 5 years old entering the building must show proof of full vaccination**  Guests who are unable to get vaccinated for medical or sincerely held religious reasons, must show a negative covid test taken within the past 72 hours.  Renters are responsible for monitoring and confirming valid vaccination cards/negative tests for each of their participants. Failure to comply may result in fines up to $5,000.    Any individual who refuses to show proof of vaccination may not enter the building and will be asked to leave the premises.  
The state is offering a digital COVID-19 vaccination record as an alternative to a physical vaccination card. To receive your digital vaccination card, just enter a few details to get a link to a QR code and the digital copy of your COVID-19 vaccination record.   We also have  - 80% Alcohol hand sanitizer dispensers are placed throughout the building (datasheet) - In-room medical grade H13 true HEPA filter air purifiers - Frequent sanitation of high touch zones 
Please make sure your guests are familiar with the new policy and are prepared to show identification and vaccination status.

Question 2

Are there any discounts?

Accepted Answer

Yes. If you book more than 8 hours on a booking we offer a 15% discount. The 8 hours must be booked all at one time.  
If you are boking over 50 hours with us for a rehearsal process and performance we ARE able to create a custom package based on your needs.

Question 3

How do I reserve a room?

Accepted Answer

We have a variety of rooms depending on the size of the event you are planning.  
Take a look at the RESERVE A ROOM page on the website. You can see the rental rates and the availability calendar for each room. You can book a rehearsal room instantly online. For our event spaces - you can click on the reservation form and we will set up a tour to discuss your production needs.

Question 4

What is your cancellation policy?

Accepted Answer

- Within 24 hours of booking, you will receive a full refund and no penalties. 
- After those 24 hours and up until a week before your reservation date, you will receive a 75% refund. 
- Cancelling a week to 25 hours before your reservation date, you will receive a 50% refund. 
- You can choose to transfer your reservation to a future date. We will create an account credit for the amount of your original booking. If the second consecutive booking is also canceled, you will not receive a refund. 
- If you cancel 24 hours before your reservation, you will not receive a refund or a credit.

Question 5

Can I come in early to set up?

Accepted Answer

Unfortunately, No.   There is a possibility that someone else will have the room before you.  Your access to the room begins at the time of your booking and the last person must be closing the door at the end of your booking time. If you’d like to add time to the beginning or end of your rental please talk to a Venue Manager to see if the room is available for that option.

Question 6

Can I smoke, vape, or use open flame?"

Accepted Answer

We do not allow smoking or vaping of any kind in the building. 
We do not allow open flame of any kind. This includes candles, sternos, and incense.    Fog, smoke and hazers are only allowed in certain rooms. If you are planning on using a smoke machine as part of your booking, please contact our office to confirm.

Question 7

Do you have security?

Accepted Answer

All of our rooms are equipped with 24 hour security cameras for your safety and we have a venue manager onsite the entire time there is a booking in the building. However, we do not provide security guards for events. We are more than happy to supply you with referrals to companies that offer that service for your event.

Question 8

Can I bring food?

Accepted Answer

Yes, you may bring food but you cannot use an open flame to heat it (such as Chafing Dishes or taco carts). There are many electric or gel warming options for hot dishes that do not include flame.

Question 9

Is your building wheelchair accessible?

Accepted Answer

Yes, all of our rooms and restrooms are wheelchair accessible. Most of our rehearsal rooms are on the second floor with elevator access.

Question 10

Do you have a loading dock?

Accepted Answer

We do not.    We encourage vendors and production staff to temporatly park their vehicles ont he corner of Santa Monica and Flemish and use the front door to load in. We have an elevator int he Thymele Arts lower lobby that will take people to the second floor.

Word of caution: Santa Monica is also State Highway 2. Parking on a highway may result in a rather expensive ticket.

Question 11

Can I leave my stuff overnight?

Accepted Answer

We host dozens of bookings each week. There is a possibility that another group will use your room after you are done for the day. You are not able leave any items in our rental rooms before or after your booking, but we do have storage options available:    Locker - 12’W x 12”D x 14”H Month - $25 Day - $5   Lateral File - 39”W x 48”D x 11”H Month - $25 Day - $5 ​ Storage Closet - 4'W x 4'D  x 8'H Month - $300 Week - $100

Question 12

Can I bring my dog?

Accepted Answer

We love all animals, but only service animals are allowed in our building. No pet please.    Service Animals are defined by teh ADA as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability.” In some circumstances this can also extend to miniature horses. Explicitly does not apply to emotional support animals. 
Any animals not properly trained will be required to leave immediately. ​

Question 13

Is there parking?

Accepted Answer

There is a paid underground parking garage located at 1110 N. Western Ave. There is a variety of street parking available but it can be tricky especially with the neighborhood parking signs.

Question 14

What are your hours of operation?

Accepted Answer

We usually host bookings from 9am - 2am. Earlier reservations are available but are dependent upon staffing.   We do not allow booking after 2am. That is our "Hard Out" when all guests must be off the premises.

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